Start Your Return Request

Send your order details and current product photos. Our team will review your request and provide return instructions.

Request a Return
30-day returns, including reasonable testing and custom-made needle guides.

Buyers arrange and pay ordinary return shipping. TodoPocus pays return shipping for defective items and items damaged in transit. Applicable customs duties, taxes, clearance charges, and transaction or processing fees remain the buyer's responsibility.

Request a Return

Your order. Your device. The next steps, clearly explained.

Fields marked * are required. Submitting a request does not approve a return.

    Return From Address

    Your sender address. We will provide the return destination after review.

    Current Product Photos

    Include the probe front and back, scanning surface, accessories and packaging. Add close-ups of any damage or issue. JPG, PNG or WebP. Up to 6 photos, 5MB each, 15MB total.

    Return Shipping & Related Costs

    Buyers arrange and pay ordinary return shipping. TodoPocus pays return shipping for defective items and items damaged in transit. Applicable customs duties, taxes, clearance charges, and transaction or processing fees remain the buyer's responsibility. Returns within 30 days of delivery include reasonable testing and custom-made needle guides. Please wait for return instructions before shipping your product.

    Return Policy

    You may return products, including custom-made needle guides, within 30 days of delivery. Reasonable setup and testing are accepted. For ordinary returns, include all parts, accessories and original packaging, with the product complete, functional and undamaged. Buyers arrange and pay for ordinary return shipping. TodoPocus pays return shipping for defective items and items damaged in transit.

    Returns are sent to Hong Kong. Customers outside Hong Kong arrange and pay international shipping for ordinary returns. TodoPocus pays return shipping for defective items and items damaged in transit. The full return address and shipping instructions are provided after your return is approved.

    Return Process

    1. Request a Return: Use the return request form on this page, or email support@todopocus.com.
    2. Provide Details: Include photos of the product to confirm its condition.
    3. Await Instructions: We will respond within 12 hours on business days, or within 72 hours on weekends, with detailed instructions on how to proceed.
    4. Return the Item: Once instructed, send the product back to the address provided using express delivery. Please ensure you retain the tracking information.

    Refunds

    Upon receiving and inspecting your return, a refund will be processed through your original payment method. This typically takes 1-8 business days. If you have any questions or concerns regarding your refund, please do not hesitate to contact us at support@todopocus.com.

    Defective, Damaged, or Incorrect Products

    If you receive a defective, damaged, or incorrect item, please contact us directly at support@todopocus.com for prompt assistance. TodoPocus pays return shipping for defective items and items damaged in transit.

    Shipping Costs

    • Return Shipping & Related Costs: Buyers arrange and pay for ordinary return shipping. TodoPocus pays return shipping for defective items and items damaged in transit. Applicable customs duties, taxes, clearance charges, and transaction or processing fees remain the buyer’s responsibility.

    Damaged Items

    If an item was damaged during shipping, submit a return request with photos of the product and packaging and wait for our instructions. TodoPocus pays return shipping and repair costs for shipping damage. For damage unrelated to shipping, repair costs are the buyer’s responsibility.

    Warranty

    Our products come with a 3-year warranty from the date of purchase, provided they are used as intended. This warranty covers defects in materials and workmanship, but it does not cover wear and tear, misuse, modifications, or improper maintenance. If you believe your product is defective, we will repair or replace it in accordance with this warranty.

    Terms and Conditions

    This product is intended for use by healthcare professionals only and is designed solely for diagnostic purposes by qualified, trained, and licensed professionals in medical settings. Misuse of the product or use outside of its intended purpose will void the warranty. Products that have been modified, disassembled, or repaired without our consent are not covered under this warranty. Only products purchased directly from us or our authorized sellers are eligible for this warranty. Please read all instructions and warnings before use.

    Thank you for choosing TodoPocus™! We appreciate your business and are here to assist you with any questions or concerns.

    Return Customs & Duties Policy

    1. Outbound Shipping & Duties
      TodoPocus covers the international shipping cost and import duties for all outbound orders. Customers do not need to pay additional charges upon delivery.
    2. Return Shipping & Duties
      • For ordinary returns, the customer arranges and pays the return shipping cost. TodoPocus pays return shipping for defective items and items damaged in transit.
      • Please note that any customs duties, taxes, clearance charges, and transaction/processing fees arising from the return or refund process are the responsibility of the customer.
    3. Final Interpretation
      TodoPocus reserves the right of final interpretation of this policy.

    Tip: Please contact our support before sending a return so we can provide the correct return address and documentation to help avoid delays.