Return Policy

Return Policy

At TodoPocus™, we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may return your item within 30 days from the date of purchase. To qualify for a refund, the product must be returned in its original condition and packaging, including all parts and accessories.

Return Process

1. Request a Return: Use the return request form on this page, or email support@todopocus.com.
2. Provide Details: Include photos of the product to confirm its condition.
3. Await Instructions: We will respond within 12 hours on business days, or within 72 hours on weekends, with detailed instructions on how to proceed.
4. Return the Item: Once instructed, send the product back to the address provided using express delivery. Please ensure you retain the tracking information.

Refunds

Upon receiving and inspecting your return, a refund will be processed and issued to your PayPal account. This typically takes 1-8 business days. If you have any questions or concerns regarding your refund, please do not hesitate to contact us at support@todopocus.com.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us directly at support@todopocus.com for prompt assistance.

Shipping Costs

• Return Shipping & Related Costs: Buyers are responsible for return shipping and applicable customs duties, taxes, clearance charges, and transaction or processing fees.

Damaged Items

If an item was damaged during shipping, submit a return request with photos of the product and packaging and wait for our instructions. Buyers are responsible for return shipping and applicable return-related fees. We cover repair costs for shipping damage. For damage unrelated to shipping, repair costs are the buyer’s responsibility.

Warranty

Our products come with a 3-year warranty from the date of purchase, provided they are used as intended. This warranty covers defects in materials and workmanship, but it does not cover wear and tear, misuse, modifications, or improper maintenance. If you believe your product is defective, we will repair or replace it in accordance with this warranty.

Terms and Conditions

This product is intended for use by healthcare professionals only and is designed solely for diagnostic purposes by qualified, trained, and licensed professionals in medical settings. Misuse of the product or use outside of its intended purpose will void the warranty. Products that have been modified, disassembled, or repaired without our consent are not covered under this warranty. Only products purchased directly from us or our authorized sellers are eligible for this warranty. Please read all instructions and warnings before use. Claims made after product use will not be accepted.

Thank you for choosing TodoPocus™! We appreciate your business and are here to assist you with any questions or concerns.

Return Customs & Duties Policy

1. Outbound Shipping & Duties
   TodoPocus covers the international shipping cost and import duties for all outbound orders. Customers do not need to pay additional charges upon delivery.
2. Return Shipping & Duties
   • If a customer requests a return, the return shipping cost must be borne by the customer.
   • Please note that any customs duties, taxes, clearance charges, and transaction/processing fees arising from the return or refund process are the responsibility of the customer.
3. Final Interpretation
   TodoPocus reserves the right of final interpretation of this policy.

Tip: Please contact our support before sending a return so we can provide the correct return address and documentation to help avoid delays.