Warranty Overview
Every purchase of your TodoPocus™ handheld ultrasound device includes comprehensive protection and support, ensuring you can practice with total confidence.
| Service Item | Standard 3-Year Warranty (Included) | Extended 5-Year Warranty (+$795) |
| Free Maintenance, Parts & Labor | ✓ | ✓ |
| Lifetime Free Software Updates | ✓ | ✓ |
| Lifetime Training & Expert Services | ✓ | ✓ |
| 30-Day Risk-Free Return | ✓ | ✓ |
| Priority Support & Exclusive Benefits | – | ✓ |
| 2-Way Expedited Shipping (Claims) | – | ✓ |
| Instant Loaner / Replacement Unit | – | ✓ |
Service Details
🛡️ 30-Day Risk-Free Return
Try TodoPocus™ completely worry-free. We offer a 30-day risk-free trial. If you are not satisfied for any reason, you may return the device within 30 days of receipt for a full refund, no questions asked.
✅ 3-Year Standard Warranty (Included)
Enjoy comprehensive coverage for 3 years from your date of purchase.
- Full Coverage: Free maintenance for all eligible repairs. No additional cost for labor or replacement of faulty parts due to manufacturing defects.
- Lifetime Access: Complimentary access to software upgrades, training sessions, educational courses, and expert services for the life of the device.
💎 Extended 5-Year Warranty (Optional Upgrade)
For a one-time fee of $795, upgrade to the 5-year plan for maximum peace of mind and VIP status.
- Extended Coverage: Add 2 extra years of full protection (5 years total).
- Priority Support: Jump the queue with faster response times and exclusive access to our expert support channel.
- 2-Way Expedited Shipping: We cover fast shipping costs both ways for any warranty or repair needs.
- Zero Downtime: If your device needs repair, we will provide an immediate loaner or replacement scanner so your workflow is never disrupted.
☎️ 24/7 Expert Support
Our team is available 24/7 via live chat, video call, or group sessions for technical help, product questions, or clinical troubleshooting.
Warranty Coverage Details
✔️ What is Covered
- Defects: Any defects in materials or workmanship under normal use.
- Repairs: Free repair or replacement of failed components, including labor.
- Updates: Software and firmware updates for the lifespan of the device.
- Support: Access to ongoing training and expert assistance.
❌ What is Not Covered
- Misuse & Accidents: Damage resulting from misuse, accidental drops, unauthorized repairs, or operation outside the provided instructions.
- Consumables: Disposable parts, unless damage is due to a manufacturing defect.
- Cosmetic Damage: Scratches, dents, or other cosmetic issues that do not affect device functionality.
Warranty Claim Process
- Contact Us Reach out to TodoPocus™ support via email, phone, or our online support center. Please provide your device serial number and purchase information.
- Remote Assessment Our expert team will assess your issue remotely to determine the cause and guide the next steps.
- Repair or Replacement Solution
- Standard Warranty: All eligible repair costs are covered.
- Extended Warranty: You receive priority service and a loaner device if needed.
- Door-to-Door Pickup You do not need to worry about shipping logistics. We will arrange a courier to pick up the device directly from your location. We will coordinate with you to schedule a convenient pickup time.
Note: Warranty terms apply to original purchasers who have registered their devices through authorized channels. All rights reserved by TodoPocus™.
Contact Support Team
For more information or to purchase an extended warranty, please contact us:
- Email: support@todopocus.com