Warranty Overview
Every purchase of your TodoPocus™ handheld ultrasound device includes comprehensive protection and support, ensuring you can practice with total confidence.
| Service Item | Standard 3-Year Warranty (Included) | Extended 5-Year Warranty (+$795) |
| Free Maintenance, Parts & Labor | ✓ | ✓ |
| Lifetime Free Software Updates | ✓ | ✓ |
| Lifetime Training & Expert Services | ✓ | ✓ |
| 30-Day Evaluation & Return | ✓ | ✓ |
| Priority Support & Exclusive Benefits | – | ✓ |
| 2-Way Expedited Shipping (Claims) | – | ✓ |
| Instant Loaner / Replacement Unit | – | ✓ |
Service Details
🛡️ 30-Day Evaluation & Return
You may return products, including custom-made needle guides, within 30 days of delivery. Reasonable setup and testing are accepted. For ordinary returns, include all parts, accessories and original packaging, with the product complete, functional and undamaged. Buyers arrange and pay for ordinary return shipping. TodoPocus pays return shipping for defective items and items damaged in transit. See our Return Policy for the return process and related costs.
✅ 3-Year Standard Warranty (Included)
Enjoy comprehensive coverage for 3 years from your date of purchase.
- Full Coverage: Free maintenance for all eligible repairs. No additional cost for labor or replacement of faulty parts due to manufacturing defects.
- Lifetime Access: Complimentary access to software upgrades, training sessions, educational courses, and expert services for the life of the device.
💎 Extended 5-Year Warranty (Optional Upgrade)
For a one-time fee of $795, upgrade to the 5-year plan for maximum peace of mind and VIP status.
- Extended Coverage: Add 2 extra years of full protection (5 years total).
- Priority Support: Jump the queue with faster response times and exclusive access to our expert support channel.
- 2-Way Expedited Shipping: We cover fast shipping costs both ways for any warranty or repair needs.
- Zero Downtime: If your device needs repair, we will provide an immediate loaner or replacement scanner so your workflow is never disrupted.
☎️ 24/7 Expert Support
Our team is available 24/7 via live chat, video call, or group sessions for technical help, product questions, or clinical troubleshooting.
Warranty Coverage Details
✔️ What is Covered
- Defects: Any defects in materials or workmanship under normal use.
- Repairs: Free repair or replacement of failed components, including labor.
- Updates: Software and firmware updates for the lifespan of the device.
- Support: Access to ongoing training and expert assistance.
❌ What is Not Covered
- Misuse & Accidents: Damage resulting from misuse, accidental drops, unauthorized repairs, or operation outside the provided instructions.
- Consumables: Disposable parts, unless damage is due to a manufacturing defect.
- Cosmetic Damage: Scratches, dents, or other cosmetic issues that do not affect device functionality.
Warranty Claim Process
- Contact Us Reach out to TodoPocus™ support via email, phone, or our online support center. Please provide your device serial number and purchase information.
- Remote Assessment Our expert team will assess your issue remotely to determine the cause and guide the next steps.
- Repair or Replacement Solution
- Standard Warranty: All eligible repair costs are covered.
- Extended Warranty: You receive priority service and a loaner device if needed.
- Door-to-Door Pickup You do not need to worry about shipping logistics. We will arrange a courier to pick up the device directly from your location. We will coordinate with you to schedule a convenient pickup time.
Note: Warranty terms apply to original purchasers who have registered their devices through authorized channels. All rights reserved by TodoPocus™.
Contact Support Team
For more information or to purchase an extended warranty, please contact us:
- Email: support@todopocus.com