{"id":12859,"date":"2025-06-22T03:44:16","date_gmt":"2025-06-22T03:44:16","guid":{"rendered":"https:\/\/todopocus.com\/?page_id=12859"},"modified":"2026-10-09T06:30:40","modified_gmt":"2026-10-09T06:30:40","slug":"todopocus-warranty-policy","status":"publish","type":"page","link":"https:\/\/todopocus.com\/ro\/todopocus-warranty-policy\/","title":{"rendered":"Politica TodoPocus\u2122 de garan\u021bie &amp; service"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"warranty-overview\"><span class=\"ez-toc-section\" id=\"Warranty_Overview\"><\/span>Prezentare general\u0103 a garan\u021biei<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"uab498176\">Fiecare achizi\u021bie a unui ecograf de m\u00e2n\u0103 TodoPocus\u2122 include protec\u021bie complet\u0103 \u0219i asisten\u021b\u0103, pentru a v\u0103 putea desf\u0103\u0219ura activitatea cu \u00eencredere deplin\u0103.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Tip de serviciu<\/strong><\/td><td><strong>Garan\u021bie standard de 3 ani (inclus\u0103)<\/strong><\/td><td><strong>Garan\u021bie extins\u0103 de 5 ani (+$795)<\/strong><\/td><\/tr><tr><td><strong>\u00centre\u021binere, piese &amp; manoper\u0103 gratuite<\/strong><\/td><td>\u2713<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Actualiz\u0103ri software gratuite pe via\u021b\u0103<\/strong><\/td><td>\u2713<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Instruire &amp; servicii de specialitate pe via\u021b\u0103<\/strong><\/td><td>\u2713<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Evaluare &amp; retur \u00een 30 de zile<\/strong><\/td><td>\u2713<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Asisten\u021b\u0103 prioritar\u0103 &amp; beneficii exclusive<\/strong><\/td><td>\u2013<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Transport rapid \u00een 2 sensuri (solicit\u0103ri de garan\u021bie)<\/strong><\/td><td>\u2013<\/td><td>\u2713<\/td><\/tr><tr><td><strong>Dispozitiv oferit imediat cu \u00eemprumut \/ ca \u00eenlocuitor<\/strong><\/td><td>\u2013<\/td><td>\u2713<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"service-details\"><span class=\"ez-toc-section\" id=\"Service_Details\"><\/span>Detalii despre servicii<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"8cc702c0\"><span class=\"ez-toc-section\" id=\"%F0%9F%9B%A1%EF%B8%8F_30-Day_Evaluation_Return\"><\/span>\ud83d\udee1\ufe0f Evaluare &amp; retur \u00een 30 de zile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"u728b0674\">Pute\u021bi returna produsele, inclusiv ghidurile pentru ac realizate la comand\u0103, \u00een termen de <strong>30 de zile de la livrare<\/strong>. Configurarea \u0219i testarea \u00een limite rezonabile sunt acceptate. Pentru retururile obi\u0219nuite, include\u021bi toate piesele, accesoriile \u0219i ambalajul original, iar produsul trebuie s\u0103 fie complet, func\u021bional \u0219i nedeteriorat. Cump\u0103r\u0103torii organizeaz\u0103 \u0219i pl\u0103tesc transportul pentru retururile obi\u0219nuite. TodoPocus pl\u0103te\u0219te transportul de retur pentru articolele defecte \u0219i cele deteriorate \u00een timpul transportului. Consulta\u021bi <a href=\"https:\/\/todopocus.com\/ro\/return-policy\/\">Politica de retur<\/a> pentru procedura de retur \u0219i costurile aferente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"b1aa545a\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_3-Year_Standard_Warranty_Included\"><\/span>\u2705 Garan\u021bie standard de 3 ani (inclus\u0103)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"uedc70598\">Beneficia\u021bi de acoperire complet\u0103 timp de <strong>3 ani<\/strong> de la data achizi\u021biei.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acoperire complet\u0103:<\/strong> \u00centre\u021binere gratuit\u0103 pentru toate repara\u021biile eligibile. F\u0103r\u0103 costuri suplimentare pentru manoper\u0103 sau \u00eenlocuirea pieselor defecte din cauza unor vicii de fabrica\u021bie.<\/li>\n\n\n\n<li><strong>Acces pe via\u021b\u0103:<\/strong> Acces gratuit la versiuni software \u00eembun\u0103t\u0103\u021bite, sesiuni de instruire, cursuri educa\u021bionale \u0219i servicii de specialitate pe toat\u0103 durata de via\u021b\u0103 a dispozitivului.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"9a85ce76\"><span class=\"ez-toc-section\" id=\"%F0%9F%92%8E_Extended_5-Year_Warranty_Optional_Upgrade\"><\/span>\ud83d\udc8e Garan\u021bie extins\u0103 de 5 ani (extindere op\u021bional\u0103)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"u2731b423\">Pentru o tax\u0103 unic\u0103 de <strong>$795<\/strong>, alege\u021bi planul de 5 ani pentru lini\u0219te deplin\u0103 \u0219i statut VIP.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acoperire extins\u0103:<\/strong> Ad\u0103uga\u021bi 2 ani suplimentari de protec\u021bie complet\u0103 (5 ani \u00een total).<\/li>\n\n\n\n<li><strong>Asisten\u021b\u0103 prioritar\u0103:<\/strong> Beneficia\u021bi de prioritate, cu timpi de r\u0103spuns mai scur\u021bi \u0219i acces exclusiv la canalul nostru de asisten\u021b\u0103 de specialitate.<\/li>\n\n\n\n<li><strong>Transport rapid \u00een 2 sensuri:<\/strong> Acoperim costurile transportului rapid dus-\u00eentors pentru orice solicitare de garan\u021bie sau repara\u021bie.<\/li>\n\n\n\n<li><strong>F\u0103r\u0103 \u00eentreruperi ale activit\u0103\u021bii:<\/strong> Dac\u0103 dispozitivul dumneavoastr\u0103 necesit\u0103 repara\u021bii, v\u0103 vom pune la dispozi\u021bie un <strong>ecograf oferit imediat cu \u00eemprumut sau ca \u00eenlocuitor<\/strong> astfel \u00eenc\u00e2t fluxul dumneavoastr\u0103 de lucru s\u0103 nu fie niciodat\u0103 \u00eentrerupt.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"8d81d2f3\"><span class=\"ez-toc-section\" id=\"%E2%98%8E%EF%B8%8F_247_Expert_Support\"><\/span>\u260e\ufe0f Asisten\u021b\u0103 de specialitate 24\/7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"u82c7d646\">Echipa noastr\u0103 este disponibil\u0103 24\/7 prin chat \u00een timp real, apel video sau sesiuni de grup pentru asisten\u021b\u0103 tehnic\u0103, \u00eentreb\u0103ri despre produse sau rezolvarea problemelor \u00eent\u00e2mpinate \u00een practica clinic\u0103.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" id=\"H9gvF\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"warranty-coverage-details\"><span class=\"ez-toc-section\" id=\"Warranty_Coverage_Details\"><\/span>Detalii privind acoperirea garan\u021biei<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"967fc13a\"><span class=\"ez-toc-section\" id=\"%E2%9C%94%EF%B8%8F_What_is_Covered\"><\/span>\u2714\ufe0f Ce este acoperit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defecte:<\/strong> Orice defecte de material sau de fabrica\u021bie ap\u0103rute \u00een condi\u021bii normale de utilizare.<\/li>\n\n\n\n<li><strong>Repara\u021bii:<\/strong> Repararea sau \u00eenlocuirea gratuit\u0103 a componentelor defecte, inclusiv manopera.<\/li>\n\n\n\n<li><strong>Actualiz\u0103ri:<\/strong> Actualiz\u0103ri software \u0219i firmware pe toat\u0103 durata de via\u021b\u0103 a dispozitivului.<\/li>\n\n\n\n<li><strong>Asisten\u021b\u0103:<\/strong> Acces la instruire continu\u0103 \u0219i asisten\u021b\u0103 de specialitate.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"d2924b55\"><span class=\"ez-toc-section\" id=\"%E2%9D%8C_What_is_Not_Covered\"><\/span>\u274c Ce nu este acoperit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Utilizare necorespunz\u0103toare &amp; accidente:<\/strong> Daune rezultate din utilizarea necorespunz\u0103toare, c\u0103deri accidentale, repara\u021bii neautorizate sau utilizarea contrar\u0103 instruc\u021biunilor furnizate.<\/li>\n\n\n\n<li><strong>Consumabile:<\/strong> Piese de unic\u0103 folosin\u021b\u0103, cu excep\u021bia cazului \u00een care deteriorarea este cauzat\u0103 de un defect de fabrica\u021bie.<\/li>\n\n\n\n<li><strong>Deterior\u0103ri estetice:<\/strong> Zg\u00e2rieturi, ad\u00e2ncituri sau alte probleme estetice care nu afecteaz\u0103 func\u021bionalitatea dispozitivului.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" id=\"DpKOm\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"warranty-claim-process\"><span class=\"ez-toc-section\" id=\"Warranty_Claim_Process\"><\/span>Procedura de solicitare a serviciilor \u00een garan\u021bie<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contacta\u021bi-ne<\/strong> Contacta\u021bi echipa de asisten\u021b\u0103 TodoPocus\u2122 prin e-mail, telefon sau prin centrul nostru de asisten\u021b\u0103 online. V\u0103 rug\u0103m s\u0103 furniza\u021bi <strong>num\u0103rul de serie al dispozitivului<\/strong> \u0219i <strong>informa\u021bii despre achizi\u021bie<\/strong>.<\/li>\n\n\n\n<li><strong>Evaluare de la distan\u021b\u0103<\/strong> Echipa noastr\u0103 de exper\u021bi va evalua problema dumneavoastr\u0103 de la distan\u021b\u0103 pentru a determina cauza \u0219i a v\u0103 \u00eendruma \u00een privin\u021ba pa\u0219ilor urm\u0103tori.<\/li>\n\n\n\n<li><strong>Solu\u021bie de reparare sau \u00eenlocuire<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garan\u021bie standard:<\/strong> Toate costurile repara\u021biilor eligibile sunt acoperite.<\/li>\n\n\n\n<li><strong>Garan\u021bie extins\u0103:<\/strong> Beneficia\u021bi de service prioritar \u0219i de un dispozitiv de \u00eemprumut, dac\u0103 este necesar.<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Ridicare de la adres\u0103<\/strong> Nu trebuie s\u0103 v\u0103 face\u021bi griji cu privire la logistica expedierii. <strong>Vom organiza ridicarea dispozitivului prin curier direct de la adresa dumneavoastr\u0103.<\/strong> Vom stabili \u00eempreun\u0103 cu dumneavoastr\u0103 un moment convenabil pentru ridicare.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"u3ca596da\"><strong>Not\u0103:<\/strong> Condi\u021biile garan\u021biei se aplic\u0103 cump\u0103r\u0103torilor ini\u021biali care \u0219i-au \u00eenregistrat dispozitivele prin canale autorizate. Toate drepturile sunt rezervate de TodoPocus\u2122.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" id=\"Bx7ah\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact-support-team\"><span class=\"ez-toc-section\" id=\"Contact_Support_Team\"><\/span>Contacta\u021bi echipa de asisten\u021b\u0103<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"u0798e8f0\">Pentru mai multe informa\u021bii sau pentru a achizi\u021biona o garan\u021bie extins\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mai<\/strong><strong>l:<\/strong> <a href=\"mailto:support@todopocus.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@todopocus.com<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Prezentarea garan\u021biei Fiecare achizi\u021bie a unui ecograf de m\u00e2n\u0103 TodoPocus\u2122 include protec\u021bie \u0219i asisten\u021b\u0103 complete, pentru a v\u0103 putea desf\u0103\u0219ura activitatea cu<\/p>","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12859","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/pages\/12859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/comments?post=12859"}],"version-history":[{"count":2,"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/pages\/12859\/revisions"}],"predecessor-version":[{"id":991239,"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/pages\/12859\/revisions\/991239"}],"wp:attachment":[{"href":"https:\/\/todopocus.com\/ro\/wp-json\/wp\/v2\/media?parent=12859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}